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Continue shoppingWhere do you think you'll paddle most often?
What will your ideal outing look like?
You'll still be able to do the other activities.
Who and what will be on the board?
What will the approximate total weight on the board be?
Add up your weight, your passenger or pet, and about 10–25 lb for your gear.
Which feeling are you looking for most?
What's your real experience level?
What would make your outings more enjoyable? (Select all that apply)
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None of our boards are a perfect match for your answers — let us help you directly.
Above 300 lb of total load we want a specialist to confirm the right board with you rather than guess — it makes a real difference to how the board rides.
Chers pagayeurs et pagayeuses,
Québec SUP et The Wild Tribe unissent leurs forces. Afin de simplifier nos opérations et d’accélérer notre expansion à l’international, Québec SUP devient officiellement The Wild Tribe.
Une seule marque, la même passion pour l’eau, et une gamme de planches encore plus complète pour explorer nos lacs, nos rivières et le fleuve — et bien plus loin.
Merci de faire partie de l’aventure.
— L’équipe The Wild Tribe
Découvrir nos planches45-day returns
The Wild Tribe is committed to providing high-quality products. If you are not satisfied with your purchase, you can return it within 45 days of the purchase date for a full refund, subject to the following conditions:
Items purchased from unauthorized resellers are not eligible for returns or warranty claims. A valid proof of purchase from The Wild Tribe or an authorized dealer is required.
| Condition | Refund |
|---|---|
| New & unused | 100% |
| Open box & used — like new | 75% |
| Open box & used — good | 60% |
| Bad or non-resalable | 0%, no refund |
Contact Us: First, contact our customer service team with the reason for the return, to obtain an approval. Unnoticed returns can be refused or long to proceed.
Condition: Items must be in perfect condition, in their original packaging, with all included accessories. Any signs of use may result in a reduced refund amount and need to be approved before returning the item. Any return not new and in original box not declared will be refused and returned to sender.
Refund: The product amount will be refunded to the original payment method. Shipping fees are non-refundable.
*Items with irreparable damage or that cannot be resold are not eligible for a return.
Prepare Your Package: Carefully pack your item in a box along with the return authorization slip. The product must be clean, in near-new condition, and include all original accessories (paddle, pump, leash, fins, repair kit, etc.). Any promotional gifts included with the purchase must also be returned.
Ship Your Return: Choose a carrier of your choice to ship your package (except for hardboards) and include a tracking number. Keep this number for your records. * We are not responsible for lost or damaged packages during returns.
Send tracking number to our customer service so we can update your order with the return information.
Return Address:
The Wild Tribe
2732 Rue Charbonneau, Trois-Rivières, Quebec, G9A 5C9
Return Deadline: Returns must be shipped within 5 business days of receiving authorization. Late returns will not be refunded and will be converted into store credit. If you need extra time, contact us before shipping.
Return shipping costs are the customer’s responsibility and vary based on the carrier and location. Check with carriers for a quote.
Ideally, use the original packaging. For paddleboards, If unavailable, here are the box dimensions: 35" x 15" x 18".
Once your return is received and inspected, processing takes approximately 1 to 2 weeks. Original shipping fees are non-refundable.
We check the condition of the product and accessories upon arrival. Any damage, missing items, or signs of use may result in a reduced refund.
Used items or final sale products are not eligible for return.
Due to their size, hardboard returns require a specialized carrier. Contact us to arrange shipping for a special price.
Products purchased from third-party sellers must follow the return policy of the respective retailer. Purchases made from authorized resellers can be returned within 30 days of purchase, with proof of purchase, and must be in new condition with all original accessories.
For any further questions contact customer service team.
